Terms & conditions
The rules, in plain English.
Last updated 2026. These terms apply when you book or use the recovery suite.
1. Who we are
The recovery suite trades as Back of the Box at 3/4 Coomers Buildings, Mill Lane, Alton, Hampshire GU34 2QG. [Company name] is registered in England and Wales, company number [number]. Contact us at backoftheboxwellness@gmail.com.
2. Bookings
A booking is confirmed once payment is taken and you have a confirmation email. Sessions start at the time booked — the suite heats to your slot, so late arrival shortens your session rather than extending it. You must be 18 or over to make a booking. Anyone under 18 must be accompanied throughout by a parent or guardian, who is responsible for them.
3. Cancellations and refunds
Drop-in sessions: cancel more than 12 hours in advance for a full refund. Inside 12 hours we can't refund it, as the suite has already been scheduled to heat for you. Members: cancel a session up to 4 hours before it starts; cancellations inside 4 hours, and no-shows, incur the standard £2 fee. If we have to cancel — a fault, a water quality reading out of range, or anything else — you get a full refund or a session moved to another time, whichever you prefer.
4. Memberships
Memberships are rolling and monthly, taken by card on the same date each month. Cancel any time before your next payment date; you keep access until the end of the month you've paid for. There are no joining fees, cancellation fees or minimum terms. Founding rates are held for as long as your membership runs continuously; if you cancel and rejoin, you rejoin at the rate current at that time. Memberships are personal to you and can't be shared or transferred.
5. Health and your own risk
Sauna, cold water immersion and hot tub use carry real risks. When you book you confirm that you and everyone in your party are fit to use the facilities, have read the health and safety guidance, and have taken medical advice where any of the listed conditions apply. You use the suite at your own risk. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.
6. Behaviour
Shower before entering the water. No alcohol or drugs on the premises, and no using the facilities under the influence. No glass. No photography or filming of other people. Keep the noise down — people are here to switch off. We can end a session or cancel a membership without refund for behaviour that puts others at risk or spoils it for everyone else.
7. Unstaffed operation
The suite normally operates without staff on site. There is an emergency call point in the suite, remote monitoring of temperatures and plant, and a documented response plan. In an emergency, call 999 first, then use the call point.
8. Your belongings
Bring as little as you can. We're not responsible for loss of or damage to personal property brought onto the premises, except where caused by our negligence.
9. Access and door entry
You are issued a gate code that works for the duration of your booking. Don't let anyone in who hasn't booked — every person in the suite needs a booked place, both for safety and for insurance. Sharing access is grounds for cancelling a membership.
10. Changes and closures
We may close the suite for maintenance, water treatment, or reasons outside our control. Where that affects a booking, you get a refund or a replacement slot. We may change prices with 30 days' notice; founding rates are excepted as described above.
11. Complaints and law
Email backoftheboxwellness@gmail.com and we'll respond within five working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.